We offer special light sources, including laser xenon lamps, IPL lamps, germicidal lamps, solar emulator xenon lamps, xenon lamps, and krypton flash lamps. We also offer Geiger–Muller counters. Please contact us if you need help identifying the right product for your application.
2. What applications are your products used for?
Our products are used in medical devices, cosmetic treatments, germicidal systems, scientific research, and other applications. The suitability of a particular product depends on its specifications and the requirements of your equipment.
3. What information should I provide for a quotation or custom lamp?
Please provide the required quantity and the lamp’s physical dimensions, electrical requirements, lead wire specifications, and connection details. A drawing or clear photos—especially of the connection points—will help us assess your requirements more accurately.
4. Can you make lamps to custom specifications?
We can discuss custom requirements based on your application and specifications. Please send us your drawings or key technical parameters so we can assess feasibility.
5. How do I know whether a replacement lamp is compatible with my equipment?
A similar appearance alone does not confirm compatibility. Please check the lamp’s dimensions, electrical requirements, connections, and operating conditions against your equipment specifications. If you are unsure, contact us before ordering.
6. How can I place an order?
To place an order, please contact our sales team through the website, by email, or by phone. We will confirm the product specifications, pricing, and order details with you.
7. Do you ship internationally?
Yes, we ship to multiple countries and regions. Shipping options, costs, and delivery times depend on the destination and order details. Please contact us for a quotation.
8. How long does delivery take?
Delivery time depends on the product, order quantity, and destination. We will confirm the estimated lead time when you place your order.
9. What payment methods do you accept?
We accept multiple payment methods, including credit cards, bank transfers, and PayPal.
10. Do you provide technical support?
Yes. We can provide guidance on product selection, use, maintenance, and troubleshooting. Please share your product model and a description of the issue so our team can assist you more efficiently.
11. What should I do if a product arrives damaged or has a quality issue?
If a product arrives damaged or you notice a quality issue, please contact our customer service team within 7 days of receiving your order. Include your order information, a description of the issue, and clear photos of the product and packaging. We will review the case and advise you on the applicable return, replacement, or refund options.
12. Do your products come with a warranty?
Yes, we provide at least a one-year warranty for all products. Please refer to the product manual or contact customer service for specific warranty terms.
13. How can I contact your team?
You can reach our customer service team through our Contact page, by email at [email protected], or by phone at +86-25 86666738. We’re happy to help with product inquiries, orders, and after-sales support.
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