Find quick answers to your queries
How can I contact customer service?
You can reach our customer service team through the contact form on our website, via email at [email protected], or by phone at +86-25 86666738. Our team is available to assist you with any questions or concerns you may have. We hope these FAQs help you understand our products and services better. If you have any additional questions, please feel free to contact us. Thank you for choosing Lumi Photoelectric Technology!
What is the primary use of your products?
Our products are used in various applications, including medical devices, cosmetic treatments, germicidal systems, and scientific research. Each product is designed to meet specific industry standards and requirements.
Do you provide technical support?
Yes, we provide comprehensive technical support for all our products. Our expert team is available to assist you with installation, troubleshooting, and any other technical inquiries. Please contact our support team via email or phone for assistance.
What types of pulse xenon lamp products do you offer?
We offer a variety of pulse xenon lamp products, including laser xenon lamps, IPL (Intense Pulsed Light) lamps, germicidal lamps, suitable for beauty, medical, scientific research, and other fields.
How can I place an order for products?
You can place an order directly through our website or contact our sales team via email or phone.
Do you offer customization services?
Yes, we can provide customization services based on specific customer requirements. Please contact us to discuss your project details.
Do you ship to international customers?
Yes, we ship to multiple countries and regions worldwide. Shipping costs and times may vary depending on the destination.
How long does shipping take?
Standard shipping time is within 15-30 working days after receiving the order.
What payment methods do you accept?
We accept multiple payment methods, including credit cards, bank transfers, and PayPal.
If there is a quality issue with the product, how do I return it?
Please contact our customer service within 7 days of receiving the goods and provide necessary information and photos, and we will handle the return and refund according to the situation.
I need technical support, how can I contact you?
ou can find our contact information on the "Contact Us" page of our website, or send an email directly to [email protected] for assistance.
Do your products come with a warranty?
Yes, we provide at least a one-year warranty for all products. Please refer to the product manual or contact customer service for specific warranty terms.
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